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Shipping & Returns

Returns Policy

You may return moccasins, in unworn condition, within 30 days of delivery for an exchange of size
(we will ship back to you, free of shipping charges, for the first size exchange) or a refund, minus shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect size or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you signed in as a guest (didn't make an account) you may return your moccasins for exchange or refund by shipping back to us with a note stating how you want to handle the return.


Detailed Shipping Information

Our handcrafted moccasins are made to order if we do not have your size on hand at the time of your purchase; please check current availability at checkout for estimated delivery lead time.

You may call or email us at any time to check on the status of your order at 1-207-924-6654 or email us at sales@townviewleather.com

 Your Order Status will remain as "Awaiting Fulfillment" while your moccasins are under construction, when your items are shipped you will receive an automated email with USPS Priority Mail Tracking information.


We ship via USPS Priority Mail

 All items are shipped via US Postal Service Priority Mail (2-3 day delivery, with delivery confirmation and tracking). When you place an order, we will estimate USPS Priority Mail shipping costs based on your U.S. shipping address.

 Because USPS Priority Mail services provide no guarantees, Town View Leather Moccasins cannot be held responsible or liable for the loss, theft, or delayed receipt for any orders.

 Orders are shipped to the address supplied on the shipping section of the invoice. To guarantee delivery, we must have a proper and complete address. Shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time.

 You will be supplied the USPS Tracking Number upon shipment via email, please follow up with the United States Postal Service to track your order.